FAQs

Here are some FAQs for Hyper Luxe:


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FAQs

1. What is Hyper Luxe, and what makes it unique?

Hyper Luxe is a luxury cosmetic brand committed to delivering high-quality, effective, and inclusive beauty products. What sets us apart is our dedication to excellence, sustainability, and innovation. Every Hyper Luxe product is crafted by expert teams, blending premium ingredients with advanced technology to create luxurious yet accessible beauty solutions.

2. Are Hyper Luxe products cruelty-free?

Yes, absolutely. Hyper Luxe is a cruelty-free brand. We are committed to ensuring that no animal testing is involved at any stage of our product development or manufacturing process.

3. Are your products vegan?

Many of our products are vegan, made without any animal-derived ingredients. We label these items clearly so that our vegan customers can shop with confidence. Check each product page for specific vegan information.

4. How do I find the right shade for my skin tone?

We offer a comprehensive shade-matching guide on each product page to help you find the perfect match. If you need further assistance, our customer support team is also here to help you with personalized recommendations.

5. Where are Hyper Luxe products manufactured?

All our products are manufactured in facilities that meet the highest quality and safety standards, and we work with trusted suppliers globally to ensure excellence. The details on each product’s origin can be found in the product description.

6. Do you offer samples?

Yes, we offer samples with certain purchases and as part of promotions. Stay connected through our social media and newsletter to learn more about sample offers and other exclusive perks.

7. How do I care for my Hyper Luxe products to ensure longevity?

We recommend keeping products in a cool, dry place away from direct sunlight. Each product has a specific expiration period noted on the packaging for your reference.

8. What is your return policy?

We stand by the quality of our products and offer a satisfaction guarantee. If you're not completely satisfied, you can return the product within 30 days for a refund or exchange. Please refer to our Return Policy page for detailed instructions.

9. How can I track my order?

After placing your order, you’ll receive a confirmation email with tracking details once it ships. If you have any trouble tracking your package, contact our customer support team, who will be happy to assist.

10. Are your products suitable for sensitive skin?

We design our products to be gentle and safe for all skin types. However, if you have sensitive skin, we recommend patch-testing a small amount of the product first. Our product descriptions include ingredient lists, so you can review them to avoid any known allergens.

11. Do you have a recycling program?

Yes! We encourage eco-friendly practices and offer a recycling program for our product packaging. Check our Recycling Program page for details on how to return your empty containers.

12. How can I stay updated on new product launches and offers?

Sign up for our newsletter and follow us on social media to be the first to know about our latest products, exclusive offers, and beauty tips. You’ll also get insider access to limited-edition releases.

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